Technology - Step by Step Guide

  • Where can I get technical help?

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    Directions for our Parent & Student support portal can be found here:

    https://www.emsd63.org/Page/7514

    Our direct helpdesk link is www.emsd63.org/helpdesk

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  • I don't have a district device or mine is not working How do I get/exchange one?

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    We will have break/fix exchanges happening on school days at your student's school. You can exchange out the device for another at this time.  Please contact the helpdesk (www.emsd63.org/helpdesk) ahead of time for the best possible service.  The school's building tech support will be able to prep your device and give you pickup instructions.

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  • How do I connect to WiFi?

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    If you are using your home wifi, you can follow these steps to connect to your network:

    https://www.emsd63.org/Page/6484

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  • I don't have internet. How can I get a hotspot?

    Posted by:

    Hotspots for school use can be picked up also from 8:30am-3:30pm on school days at the district office (10150 Dee Rd, 60016) temporarily.

    Note:  These hotspots are being limited to those who have no access to internet at home.  Due to the high demand and shortage of devices, we cannot provide hotspots at this time for those who have home internet services.

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  • How do I use the district provided hotspot?

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    If you have a district hotspot, you can find directions for the different models below:

    TMobile - Franklin T9

    Alcatel - Linkzone

    Note:  In regards to the data cap, our hotspots have a cap of 20Gb of data at 4G LTE speeds.  After this is all used, speeds will drop to 3G for the remainder of the monthly cycle.  We cannot provide an additional hotspot due to the data cap.

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  • How do I login into my Chromebook?

    Posted by:

    You can find quick video guides and written guides on how to login here:

    https://www.emsd63.org/Page/6486

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  • What's my student's login information?

    Posted by:

    You can find instructions below in various languages (if needed) for how to find your student's login information within your PowerSchool Portal Account

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  • My K-2 student doesn't have a QuickCard to login!

    Posted by:

    If your K-2 student does not have a QuickCard, they can still login with their username and password.  Follow the 3rd-8th grade login instructions and you can get right in!

    https://www.emsd63.org/Page/6486

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  • Where do I find my child's online schedule?

    Posted by:

    Please note that you can find all the remote learning plans for your child on their school websites here:

    The district's full Back to School Plan Plan is available to help guide you through the process.

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  • My child's Google Meet link isn't working! Help!

    Posted by:

    If your student's Meet link is not working, on their signed-in district Chromebook please go to classroom.google.com, open the class which you are connecting to (most likely Homeroom), and click the "Meet Link" near the top.

    Note that the teacher must be in the meeting for students to join.  If it is outside of class time, they may not be able to join.

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  • Where do I record attendance?

    Posted by:

    Directions on how to enter attendance for Online63 can be found here:

    https://www.emsd63.org/Page/6482

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  • My Chromebook is very "Laggy" when on video conferencing

    Posted by:

    Video Meeting Performance Tips

    We’re aware that many students are experiencing lagging, drops, and general slow performance when they use video conferencing applications for synchronous (“live”) learning during the school day. 

    This is because some Chromebook models are using nearly 100 percent of the device's processing power when connected to these applications. It’s a new issue - one that many school districts across the country are facing as they use devices with a similar processor.

    Please know that D63 is working to improve and resolve the issue as quickly as possible. Among other things, we’ve submitted high priority help tickets to our Chromebook vendors and Google and we’ll share results when there is anything significant to report.

    In the meantime, here are a few suggestions to improve your student’s video streaming experience:

    • Minimize use of Grid or Tile view: these views are extremely processor intensive. 
    • Close other tabs or applications while on video.
    • Turn off the application’s camera when not actively participating (we’ve seen marked improvement when students take this step).
    • Plug the Chromebook into a power source (don’t rely on battery) when using video conferencing wherever possible.

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    Ayuda para el rendimiento de la videoconferencia

     Estamos conscientes de que muchos estudiantes están experimentando retrasos, caídas y un rendimiento lento en general cuando usan aplicaciones de videoconferencia para el aprendizaje sincrónico ("en vivo") durante el día escolar. 

    Esto se debe a que algunos modelos de Chromebook utilizan casi el 100 por ciento de la potencia de procesamiento del dispositivo cuando se conectan a estas aplicaciones. Es un problema nuevo, uno al que se enfrentan muchos distritos escolares de todo el país ya que utilizan dispositivos con un procesador similar. 

    Tenga en cuenta que el Distrito 63 está trabajando para mejorar y resolver el problema lo más rápido posible. Entre otras cosas, hemos enviado tickets de ayuda de alta prioridad a nuestros proveedores de Chromebook y Google, y compartiremos los resultados cuando haya algo importante que informar. 

    Mientras tanto, aquí hay algunas sugerencias para mejorar la experiencia de transmisión de video de su estudiante:

    • Minimice el uso de la vista de cuadrícula o mosaico: estas vistas son extremadamente intensivas en el procesador.
    • Cierre otras pestañas o aplicaciones mientras está en video.
    • Apague la cámara de la aplicación cuando no participe activamente (hemos visto una mejora notable cuando los estudiantes dan este paso).
    • Conecte el Chromebook a una fuente de alimentación (no dependa de la batería) cuando utilice videoconferencias siempre que sea posible.
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